Automobile Technology

Volkswagen Group – Service Advisor Talent Program

KGTTI Bengaluru have partnered with Volkswagen Group Academy [VGA]. Volkswagen is the biggest German Automaker and 2nd largest automakers in the world. To create unique certification program “The Service Advisor Talent Program” is established with a curriculum with an opportunity to work with on of the biggest branch in the world and also ever growing industry in India.

CURRICULUM VG:SATP

Service Core Process

Customer Complaint Handling

Service KPIs

Customer Satisfaction Surveys

Telephone Etiquettes

Email Communication

Body Languages & Personal Grooming

Service Marketing

Basics of Automobiles

Warranty policy and procedures

Diagnostics Check Sheet

Repeat Repair Reductions

Dealer Management System [DMS]

Electronics Service Professions [ELSA Pro]

Dealer Information System Software [DISS]

Electronic Parts Catalog [ETKA]

Group Training Online[GTO]

TRAINING METHODOLOGIES

Classroom & Hands-on Practical Sessions

The centre is equipped with state-of-the-art facilities and training laboratories with high end equipments.

Training on Industrial Equipments

The lab equipment utilised for training follow industry standards and provide industry working experience.

Real Time Simulations

The trainees go through hands on training on simulators before moving to industry equipment. Industry recommended simulators are used for this purpose.

Dealer Visits and Other Case Studies

Industry visits are arranged for students during the end of the course to give them industrial exposure.

Course TitleCourse DurationMonthsMinimum EligibilityBengaluruKalaburagiBelagaviMangaluruHubballi
VGSATP153 Hours6 MonthsBE/Diploma/ITIxxxx
VGTAP600 Hours6 MonthsBE/Diploma/ITIxxxx
Automobile Engine Service and Maintenance Technician140 Hours3 MonthsBE/Diploma/ITIxxxx
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