Automobile Technology - Volkswagen

Volkswagen Group – Service Advisor Talent Program

KGTTI Bengaluru have partnered with Volkswagen Group Academy [VGA]. Volkswagen is the biggest German Automaker and 2nd largest automakers in the world. To create unique certification program "The Service Advisor Talent Program" is established with a curriculum with an opportunity to work with on of the biggest branch in the world and also ever growing industry in India.

TRAINING METHODOLOGIES

Classroom & Hands-on Practical Sessions

We have strength and experience in this services which allowed in successfully delivering projects to number of clients

Group Discussions and Role Plays

We have strength and experience in this services which allowed in successfully delivering projects to number of clients

Real Time Simulations

We have strength and experience in this services which allowed in successfully delivering projects to number of clients

Dealer Visits and Other case studies

We have strength and experience in this services which allowed in successfully delivering projects to number of clients

CURRICULUM VG:SATP

Service Core Process

Customer Complaint Handling

Service KPIs

Customer Satisfaction Surveys

Telephone Etiquettes

Email Communication

Body Languages & Personal Grooming

Service Marketing

Course Title	Course Duration	Months	Minimum Eligibility	Bengaluru	Kalaburagi	Belagavi	Mangaluru	Hubballi
VGSATP	153 Hours	6 Months	BE/Diploma/ITI	√	x	x	x	x
VGTAP	600 Hours	6 Months	BE/Diploma/ITI	x	x	x	x	√
Automobile Engine Service and Maintenance Technician	140 Hours	3 Months	BE/Diploma/ITI	x	x	x	x	√